Last updated: August 2026
This policy governs all orders placed on Campus Hype via Shop Projects. By purchasing any digital, physical or custom product you agree to the terms below. Please read it carefully before checkout.
1. Order cancellation window
You may cancel any order free of charge within 24 hours of placing it, provided the order has not already moved into the "packed", "shipped" or "delivered" milestone. Log into your dashboard (or use guest email-OTP), open the order and choose Cancel Order. Cancellation after the 24-hour window is not guaranteed and is at our sole discretion depending on fulfilment stage.
2. Returns — defective products only
We accept returns only for physical products that are received defective or damaged in transit. To raise a return request, email help@campushype.in within 48 hours of delivery with the order number, photographs of the defect, and a short description. Requests raised after 48 hours will not be accepted.
You are required to ship the item back to us at your own courier cost. Once received, our team will inspect the product; refunds or replacements are approved only if:
- The product is confirmed defective on inspection, AND
- The product is returned in its original condition with original packaging, tags, invoice and all accessories, AND
- The product has not been misused, tampered with, disassembled or altered.
3. Non-returnable items
Digital products (source code, PDF documentation, video walkthroughs, downloadable assets) and custom-built projects made to your specification are not eligible for return or refund once the delivery milestone is marked complete, unless you can demonstrate a technical defect that we are unable to resolve.
4. Refund process
Approved refunds are processed to the original payment method via Razorpay. Refunds typically reflect in your account within 5–10 business days after we mark the refund status in our panel. You will be notified once the refund is initiated. Shipping charges (if any were paid) are non-refundable except where the product itself was defective on arrival.
5. Replacement
In place of a refund, you may request a like-for-like replacement of a defective product. The return-shipping cost is borne by you; we bear the cost of shipping the replacement. Availability of the same product is subject to stock.
6. No warranty or guarantee on physical products
Unless explicitly stated on the product page, physical products sold on Shop Projects do not carry any express or implied warranty or guarantee after the 48-hour post-delivery return window closes. Post-delivery failures caused by regular use, wear-and-tear, incorrect wiring or environmental factors are the buyer's responsibility.
7. Cancellations by us
We reserve the right to cancel any order for reasons including — but not limited to — unavailability of stock, pricing errors, suspected fraud, delivery-address issues, or force-majeure events. In such cases, the full amount is refunded to the original payment method within 7 business days.
8. Contact for refunds & disputes
Reach us at help@campushype.in or +91 9450482566 with your order number. Please allow 48 business hours for a first response.